Personal & Emergency Contact Information


Effective Date: Expiration Date: Chapters:
April 1, 2021 When Superseded 31  


The collection of emergency contact information is part of the District's emergency planning process. It is important for employees to keep up-to-date personal and emergency contact information on file. This information will be accessed by Human Resources staff, or other authorized personnel, in the event of an emergency or crisis situation. This instruction outlines what personal contact information must be supplied by employees, explains how to enter that information in PeopleSoft, and identifies employees' responsibility for keeping the information up to date.

Updating Personal Information

Employees are responsible for ensuring their contact information is up-to-date in PeopleSoft. If an employee’s contact information changes, he or she must update PeopleSoft within 10 business days of that change. Employees should also periodically review and, as necessary, update their contact information in PeopleSoft. The required contact information under the “Personal Information” section in PeopleSoft is as follows:

  • Home Address
  • Mailing Address
  • Phone Numbers
  • Emergency Contacts

Employees can review all personal information currently on file by accessing the “Personal Information” module in PeopleSoft. If the information listed is incorrect or out of date, the employee is required to access the applicable module to make corrections (Attachment 2 - How to Change your Personal Information in PeopleSoft).


The home address must be a physical address where the employee resides. If the address is in the District, the quadrant (i.e. N.W., N.E., S.E., S.W.) should be entered following the street number and name in the “Address 1” field. If applicable, the apartment number should be entered in the “Address 2” field. Only the five (5) digit zip code should be provided.

Personal Mailboxes and P.O. Boxes: A personal mailbox featuring a physical address provided by a commercial retailer or P.O. Box may only be used as a mailing address. In the event emergency correspondence must be sent, the home address where the employee resides will be used. Other non-emergency correspondence will, for the most part, be sent to the employee’s mailing address.

Phone Numbers

All phone numbers provided should include the 3-digit area code. In addition to identifying the type of phone number (e.g., mobile phone, fax, home, etc.), employees will be required to select a “preferred” number where they should be called first.

Emergency Contacts

Employees are encouraged to provide at least two emergency contacts; however, each employee must have at least one emergency contact listed in PeopleSoft who should be contacted in the event of an emergency. Employees must provide the contact’s full name, phone number, email address, identify their relationship to the employee, and, if available, a physical address. More than one emergency contact may be provided, but employees must select a primary contact who will be contacted first should an incident occur.


Upon receipt of this instruction, agencies shall direct all employees to immediately review and update their contact information using the guidelines listed above (See Attachment 1: Sample Administrative Order). As noted previously, employees shall make every effort to update personal information at the time a change occurs but no later than ten (10) business days from the date the information changed.


  1. Title XXXI of the CMPA, Records Management and Privacy of Records (D.C. Official Code § 1-631.01 et seq. (2012 Repl.);
  2. Chapter 31 of the D.C. personnel regulations, Records Management and Privacy of Records (contained in Part I of Chapter 31A of the DPM).

Additional Information

For additional information concerning this instruction, please contact the Department of Human Resources, Policy and Compliance Administration, by calling (202) 442-9700 or by sending an e-mail to


  1. Attachment 1 - Sample Admin Order
  2. Attachment 2 - How to Change your Personal Information in PeopleSoft

Issued by Director Ventris C. Gibson, D.C. Department of Human Resources on April 1, 2021, midnight